I return my pumps via courier on the 6th of May for a exchange for 1x smaller size.
Haven't heard from these people or any acknowledgment on receiving my packet.
Not happy at all with the customer service.
I'm still waiting...no word at all
Buy one size smaller!
These boots are a whole size bigger fit
I usually wear a size 6 but I bought a size 5 and it fits fine
Very prompt service
good quality
very happy
Happy with the process of ordering, follow up and delivery. Keeping in touch with the client via email and WhatsApp is very effective.
One note on the style - I love the shoes, they fit well and are comfortable. However, I find that the two 'ears' having the holes for the laces are too far apart and thus expose too much of the laces. I believe that having these 'ears' less far apart would improve the style. But this is just one opinion.
Should you implement the modification please send me a picture.
Cheers.